Case study · Higher education
A university gave its students one place to raise a concern and follow it through.
- Client
- Maharishi Markandeshwar (Deemed to be University), Mullana (MMU): One Point Solution
- Sector
- Higher education
- Services
The challenge
Students need a clear way to raise a grievance or ask for support, and to know it has been received. Staff need to see what has been raised and respond.
Our approach
- 01
One Point Solution
We designed and built a student grievance and support portal, a single point where concerns are raised and followed.
What changed
- 01
A single place for students
Students raise grievances and support requests through one portal.
- 02
Clear for staff
The university can see and manage what has been raised in one place.
The results
- Of grievances acknowledged within 24 hours
- 90%
- Portal for every student concern and support request
- 1
Students now know where to go and can see that their concern has been received. It has made our support more visible and easier to manage.
