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Run · Managed IT & Support

IT support your team can count on.

A dedicated support team for your people, devices and systems, around the clock.

Book a consultationWhat we do

Overview

Built around your goals.

When something stops working, your team needs a quick, friendly answer and a fix. We become your IT department: a helpdesk for your people, monitoring for your systems and a named team who know your business.

Support is agreed up front with clear response times, so you know what to expect and can focus on running the company.

What we do

What you get.

  • 01

    Helpdesk for your people

    Friendly, responsive support by phone, email and chat for everyday questions and urgent problems.

  • 02

    Device management

    Laptops, phones and tablets set up, secured, updated and replaced on a schedule that suits you.

  • 03

    Proactive monitoring

    We watch servers, networks and services and fix issues before they interrupt your day.

  • 04

    Staff onboarding and leavers

    Accounts, equipment and access ready on a new starter's first day, and closed properly when someone leaves.

  • 05

    Microsoft 365 and Google Workspace

    Email, files and collaboration tools set up, secured and supported.

  • 06

    Patching and backups

    Regular updates and verified backups so systems stay safe and recoverable.

  • 07

    Vendor and licence management

    One point of contact for your suppliers, with licences tracked and renewals planned.

How it works

Four clear steps.

  1. 01

    Review.

    We audit your current setup, people and priorities, and agree the support you need.

  2. 02

    Onboard.

    We document your environment, connect monitoring and introduce your team to the helpdesk.

  3. 03

    Support.

    Day-to-day help, monitoring and maintenance by a team who know you.

  4. 04

    Improve.

    Regular reviews of tickets and technology, with a roadmap of improvements.

Outcomes

What changes for you.

  • 01

    Problems solved quickly

    Agreed response times and a team who already know your setup. Target first response: within 15 minutes.

  • 02

    Fewer interruptions

    Monitoring and maintenance catch issues early, so more of your day goes smoothly.

  • 03

    Predictable IT costs

    A clear monthly arrangement in place of unplanned emergency call-outs.

Delivered for

Technologies

Tools we work with

  • Microsoft 365
  • Google Workspace
  • Intune
  • Jamf
  • ConnectWise
  • Atera
  • Zendesk
  • 1Password

Questions

About Managed IT & Support.

When is the helpdesk available?

Support hours and response times are agreed in your plan, with options for round-the-clock cover. Standard hours are 9 am to 7 pm IST on weekdays, with 24/7 cover available.

Can you support a team that works remotely?

Yes. Remote support, device management and secure access are part of how we work, wherever your people are.

We already have an IT person. Can you work with them?

Of course. We can add helpdesk cover, monitoring or specialist skills alongside your in-house team.

How is managed IT priced?

Plans are priced per user or per device with clear inclusions. After a consultation you receive a written quote.

What if we need something outside the plan?

Projects such as office moves or new systems are quoted separately, and our wider team can handle them.

Related

Start a project

Tell us whereyou want to go.

What happens next

  1. 01We reply within 6 hours.
  2. 02A free 30-minute call to understand what you need.
  3. 03A clear written proposal with a fixed price.

We reply within 6 hours.