Effective Date: May 20, 2026
1. General Principles
Projovi provides specialized professional services based on tailored engagements. Due to the nature of our work—which involves intellectual capital, customized strategy, and dedicated resource allocation—our refund and cancellation policies are designed to ensure fairness to both the client and the firm.
All financial transactions, including deposits, milestone payments, and final settlements, are governed by the specific terms outlined in the signed Statement of Work (SOW) for each project.
2. Service Agreements and Payments
Our typical engagement models include:
- Fixed-Price Engagements: Payments are tied to predefined milestones. Each milestone payment is non-refundable once the corresponding deliverable has been accepted.
- Retainer-Based Services: Monthly fees are paid in advance for a dedicated allocation of resources. Retainers are generally non-refundable for the current month but may be cancelled for future months with written notice.
- Time & Materials: Billing is based on actual hours worked at agreed-upon rates. Payments are made for work already performed and are therefore non-refundable.
3. Refund Eligibility
Refunds for prepaid services or deposits are evaluated on a case-by-case basis and are subject to the following conditions:
- Unused Service Portions: A refund may be granted for unused portions of a service agreement if the project is terminated by either party for a valid reason specified in the SOW.
- Payment Errors: Any overpayment or billing error identified by Projovi or the client will be refunded in full within 30 business days of verification.
- Non-Performance: In the unlikely event that Projovi fails to deliver a critical milestone as defined in the SOW, the client may be eligible for a partial refund of that specific milestone payment.
4. Cancellation Policy
Clients may request the cancellation of services at any time by providing written notice to their designated account manager.
Upon cancellation, the following shall apply:
- All work completed up to the date of cancellation is billable and must be paid in full.
- Any deposits or advance payments will be applied to the final bill for work performed up to the cancellation date.
- Remaining unused advance payments, if any, will be refunded according to the terms of the specific SOW.
5. Dispute Resolution
We strive for total client satisfaction and professional transparency. Any billing disputes or refund requests should be reported in writing within 30 days of the invoice date.
Disputes will be handled through a professional review process, and if unresolved, will be settled according to the governing law and jurisdiction specified in the Master Service Agreement (MSA).